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How does support work?

You may contact us by phone at 1 – 844 -TWINDOM (1-844-894-6366; free for the first month), by email at, or use our extensive troubleshooting tools and documentation. We are capable of solving almost all problems remotely. In the event that a part needs replacing, Twindom provides  spare parts already shipped with your Twinstant along with video and text instructions so that you can resume operation quickly. If necessary, Twindom will provide additional parts at no cost if it falls within our 1 year defective parts warranty, otherwise the replacement part may be purchased directly from Twindom. The Twinstant Mobile is modular in design, making part replacement a straightforward process with the accompanying documentation.