Knowledge Base | Twindom

Are there special power and connectivity requirements when operating the Twinstant Mobile outside the United States?

Without the lighting kit: The Twinstant requires either…. TWO dedicated 120V/15A circuits or a SINGLE dedicated 120V/20A circuit. International transformers are available to convert from 240V. With the lighting kit: The Twinstant requires either… TWO dedicated 120V/15A circuits or a SINGLE dedicated 120v/25A circuit. International transformers are available to convert from 240V. The Twinstant Mobile can take captures without an …

How much does it cost to ship 3D prints to international addresses?

International shipping rates vary by order and are quoted at the time of purchase. Depending on the country, these rates start at $9.50 per package …

What do I need to know about customs and duties on the Twinstant Mobile?

Every country has different customs laws that you are responsible for looking into prior to purchasing a Twinstant Mobile. The Twinstant Mobile is classified under HS code 9006.59.9100 …

How does the Twinstant Capture App work?

1. Enter customer information 2. Run captures with the click of a button 3. Review captures in portrait gallery in seconds 4. Review 3D model on cloud in minutes …

How can I order a sample? What does a sample cost?

Click here to contact us about getting a sample.  …

What is a 3D Preview Model?

A 3D Preview Model is a 3D model we process as soon as the raw photo data from the Twinstant Mobile is submitted to the Twindom Cloud Platform for processing. The purpose of the 3D Preview Model  is to provide a basic, digital representation of the final 3D printed figurine while the customer is still onsite. In contrast to the …

Are there any discounts available?

Please contact sales for available promotions. Discounts are available on sales of multiple units at once …

Where can I see and try the Twinstant Mobile?

Please contact us to learn where the nearest Twinstant Mobile is to you or to schedule a demo at our headquarters in Berkeley, California …

Why shouldn’t I use a handheld scanner to scan people?

You won’t be able to scan kids, pets and some adults due to movement. Handheld scanners require that customers remain motionless for upwards of a few minutes or the 3D scan will not process properly. Some adults are capable of standing still for this period of time, but from our experience pets and kids are not. The slow scan time of …
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