Understanding the different Touch Ups

“Touch ups are the process by which 3D artists go in and make changes and/or fixes to a model”  



Extended Repair


Every order comes with a touchup. 3D artists will fix any mesh (geometry) problems in a model and adjust or paint the texture (color) as needed. To add more mesh detail, add HD to make those details pop.

Each touch up has a different set of tasks that an artist is responsible for. As a result, we have two levels of artists that are able to do touch ups for Twindom (Basic and HD). Basic artists can only handle orders or items that are placed with the BASIC touch up. HD artists can be assigned to any of the touch ups; their responsibilities will vary depending on the type of touch up that they are assigned to and the specific requests made in the touch up comment field.

Please read below to learn more about each type of touch up.

Placing Orders

Partners and customers can only submit orders with either:

BASIC  Touchup

Cost: Included in the cost of a print.

Standard Lead Time: 7-15 business days before shipping.

HD  Touchup

Cost: $30 for the first person and $15 for everyone after that.

Standard Lead time: 9-19 business days before shipping.

BASIC Touchups

These are the standard touch ups that come free of charge. 

BASIC Artist Responsibilities

What are the artists responsible for?

Texture (color detai)
  • Lighten nostrils (dark nostrils cause black spots on noses).
  • Color/paint over top of head (where white/gray distortion may be).
  • Lighten dark corners of mouth and any open mouth areas that have turned black.
  • Remove all shadowing by painting under chin,arms,and legs where possible.
  • Make clothing color even if solid color,e.g. no blotchiness.
  • Smooth edges of eyes/other facial features if they are jagged.
  • Paint over stray streaks of color that are mis-projection.
  • Ensure hair texture matches photo set and is not mis-projected.
Mesh (Geometry detail)
  • Remove minor webbing between arms and legs.
  • Smooth model where bumpiness occurs.
  • Ensure feet have decent geometry and are thick enough to be printable.
  • Thicken any props in the scan to be printable.
  • Fix any minor mesh defects by smoothing them.
  • Fix shape of head if head is misshapen due to bump at top.

Extended Repair Touch ups

These can only be added by production for BASIC orders when it is absolutely necessary. With this new tier, HD-level artists will now be able to make a limited number of fixes and then allow the touch up to continue as a standard touch up.


Right now, the touch ups are set at a $5 flat rate.

Extended Repair  Artist Responsibilities

What are the artists responsible for?

Texture (color detai)
  • No changes from the BASIC touch up.
Mesh (Geometry detail)
  • Everything from the“Basic” list above, plus…
  • Mesh fixes for subjects with glasses.
  • Minor/limited Mesh recreation.
  • Removing major webbing in one or two areas.
  • Shoes that are partially cut off.

HD Touch ups

Make your prints pop by having artists add additional geometry detail to the print. “Feel the results. “

HD Artist Responsibilities

What are the artists responsible for?

Texture (color detai)
  • Everything from the“Basic” list above, plus…
  • Ensure details on hands are correct (e.g. fingernails, texture re-painting between fingers where necessary).
Mesh (Geometry detail)
  • Everything from the“Basic” list above, plus…
  • Re-create shoes based on photo set and include detailing and definition for laces.
  • Fix any major mesh defects by recreating that part of the scan (e.g. part of an arm, part of a leg,a foot).
  • Add volume and definition to hair, including streaks.
  • Emphasize all facial features and enhance curves, including eye sockets,ears, nose, mouth, and chin.
  • Enhance edges and folds on clothing and resolve any issues with these that may be due to occlusion in the
    original scan.